Last updated — September 2, 2026.
We want every devotee to feel confident and cared for when booking a ritual through Sakalam.org. This policy explains when a booking can be cancelled or refunded.
1. Cancellations by You
Before the ritual has begun: You may cancel your booking and request a full refund, provided the cancellation is made at least 24 hours before the scheduled ritual date.
On the ritual day: Bookings cannot be cancelled or refunded on the ritual day, as Pandits are scheduled for the ritual, the Sankalpa has been taken on your behalf, and the ritual process has begun. If something unexpected happened, you can inform us and we will reschedule the event for the next available time. This applies even if the video has not yet been delivered.
2. Pandit No-Shows or Scheduling Failures
If a ritual does not take place as scheduled due to a fault on our end, such as a Pandit no-show, a scheduling error, or our failure to arrange the ritual within the committed timeframe, you are entitled to, at your choice:
- A full refund, or
- Rescheduling of the ritual at no additional cost, at the next available date
We will proactively notify you as soon as we become aware of such an issue, rather than waiting for you to follow up.
3. Video Delivery Delays
Our standard commitment is to deliver your ritual video within 72 hours of the ritual’s completion. If delivery is delayed beyond this window due to reasons within our control, please contact our support team; we will investigate and, where appropriate, offer suitable resolution.
Delays caused by temple restrictions on recording (e.g., sanctum areas where filming is not permitted by temple authorities) are outside our control and are not grounds for a refund, though we will always inform you of such restrictions where known in advance.
4. Incorrect Ritual Details Provided by the Devotee
Refunds will not be issued where a ritual has been correctly performed based on the Gotra, Sankalpa, or family member details you provided at the time of booking, even if those details were later found to be inaccurate or incomplete on your part.
5. Refund Processing
- Approved refunds are processed back to your original payment method through Razorpay.
- Refunds typically reflect in your account within 5–7 business days from the date of approval, depending on your bank or payment provider’s processing timelines.
- You will receive a confirmation email once your refund has been initiated.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us at refund@sakalam.org with your booking reference number. Our team will review your request and respond within 24–48 hours.